Your privacy is not merely a legal obligation for us — it is a responsibility we take very seriously. This Privacy Policy explains in detail how mtown collects, uses, stores, and protects your personal information as a member of our platform.
Every security measure we implement is designed to give you complete peace of mind that your personal data is always protected.
All data transmitted between your device and mtown's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by international banking institutions.
Mtown never sells, rents, or shares members' personal data with any third party for marketing purposes. Your data is used solely for the purposes stated in this policy.
You have the right to access, correct, delete, or restrict the processing of your personal data at any time via the account centre or by contacting our support team.
The mtown data infrastructure is hosted in certified, round-the-clock monitored data centres. Access to members' personal data is strictly limited to authorised personnel only.
Mtown's KYC process uses a secure and controlled document verification system. Copies of your identification documents are stored in a protected environment that is inaccessible to external parties.
You can opt out of marketing communications from mtown at any time — either via the unsubscribe link in our emails or by updating your notification preferences in your account.
Mtown.win ("mtown", "we", "Platform") is committed to protecting the privacy of all users who register and use our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable privacy laws.
By registering an account or using the mtown platform, you confirm that you have read and understood this Privacy Policy. We encourage you to read this document carefully and to contact us if you have any questions.
Mtown collects various types of personal information to ensure our services operate safely, smoothly, and in compliance with legal requirements. The following are the main categories of data we collect:
Account Registration Information
Identity Verification (KYC) Information
Financial Information
Platform Usage Data
Mtown uses the personal information collected solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
Mtown does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, we may share your information in the following limited and controlled circumstances:
All third parties we work with are bound by strict data protection agreements and are required to safeguard your information to the same standards as mtown.
Mtown uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
The security of your personal data is mtown's absolute priority. We implement multiple layers of technical and organisational protection to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
Key security measures we have implemented:
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Generally, active account records are kept for the lifetime of the account, while closed account records are retained for a minimum of 5 years for anti-money laundering compliance purposes.
As an mtown member, you have clear rights over your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and facilitate the exercise of these rights.
| Your Rights | Explanation | How to Execute |
|---|---|---|
| Right to Access | You have the right to obtain a copy of the personal data we hold about you. | Contact customer support |
| Right to Rectification | You have the right to correct any inaccurate or incomplete personal data. | Account centre or support |
| Right to Erasure | You can request deletion of your personal data, subject to legal retention obligations. | Contact customer support |
| Right to Restrict Processing | You can request that we restrict how we process your personal data under certain circumstances. | Contact customer support |
| Right to Data Portability | You have the right to receive your personal data in a machine-readable format for transfer to another provider. | Contact customer support |
| Right to Object | You can object to the processing of your data for direct marketing purposes at any time. | Account settings or email |
To exercise any of the above rights, you may contact the mtown data protection team via live chat on the platform or by email. We will process your request within 30 business days.
The mtown platform is strictly for individuals aged 21 and above. We do not knowingly collect or process any personal information from individuals under the age of 21.
If we find that we have inadvertently collected data from individuals below the required age, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who believe their child has registered an account at mtown are encouraged to contact us right away.
The mtown platform may contain links to websites of our game providers or business partners. Please note that this Privacy Policy applies solely to the mtown.win platform and does not cover those third-party websites.
We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing any personal information on those sites. Links to external sites are provided solely for your convenience.
Mtown reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via an in-platform notification or your registered email at least 14 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to mtown's Data Protection Officer (DPO) team through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days. For cases involving data access or deletion requests, the processing period is up to 30 working days.
Over 500,000 members have trusted mtown as their preferred online entertainment platform. Register today and enjoy a safe, responsible, and fun gaming experience.